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Return and Refund Policy

Last updated: 21 October 2026

14-day returns

You can cancel your order and return it within 14 days of delivery, for any reason.

• To start a return, email support@dreamglowco.com with your order number within 14 days of receiving your order. We will reply with return instructions.
• Please send the item back within 14 days of telling us you want to cancel, in its original packaging where possible.
• Return shipping costs are paid by the customer, unless the item arrived damaged or faulty.
• Once we receive the item (or proof that you have sent it), we will refund you within 14 days to your original payment method.

After the 14-day period, we are unable to accept change-of-mind returns.

Damaged or faulty items

If your order arrives damaged or faulty, please contact us as soon as possible, ideally within 7 days of delivery, with your order number and clear photos of the item and its packaging. We will send a replacement or issue a full refund at no extra cost to you.

Order not received

If your order has not arrived within the estimated delivery time, please contact us and we will investigate with the carrier.

This policy does not affect your statutory rights under applicable consumer protection laws.